POSTPILOT TERMS OF SERVICE Last Updated: 11/15/25 Effective Date: 11/15/25 INTRODUCTION IMPORTANT: Please read these Terms of Service ("Terms") carefully before using PostPilot. By accessing or using our services, you agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and PostPilot. If you do not agree to these Terms, you may not access or use the Service. 1. ACCEPTANCE OF TERMS By creating an account, accessing, or using PostPilot ("Service," "Platform," "we," "us," or "our"), you ("User," "you," or "your") agree to comply with and be legally bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, you may not access or use the Service. 1.1 Eligibility You must be at least 18 years of age to use PostPilot: By using the Service, you represent and warrant that you are 18 years of age or older You have the legal capacity to enter into these Terms You meet all eligibility requirements under applicable law 1.2 Account Registration You agree to: Provide accurate, current, and complete information during registration Update such information to keep it accurate, current, and complete Maintain the confidentiality of your account credentials Accept responsibility for all activities under your account Notify us immediately of any unauthorized use of your account 2. SERVICE DESCRIPTION PostPilot is an AI-powered social media management platform that provides the following features and services: 2.1 Core Features AI Content Generation: Automated creation of social media posts and captions AI-powered content suggestions and improvements Natural language processing for content optimization AI Photo Generation: Creation of images using AI technology Custom image generation based on user prompts and parameters Style transfer and image enhancement AI Video Generation: Creation of video content using AI technology Automated video editing and enhancement Video content optimization Photo Editing Tools: Enhancement and modification of user-uploaded images Filters, effects, and adjustments Batch processing capabilities Facial Recognition Technology: Detection and analysis of faces in photos Facial feature enhancement Photo organization by identified individuals Content creation based on facial features Social Media Scheduling: Automated posting to Facebook, Instagram, TikTok, and other supported platforms Calendar-based content planning Optimal posting time recommendations Queue management Content Management: Organization, storage, and management of social media content Content library and asset management Draft saving and version control Content categorization and tagging Analytics and Insights: Performance tracking and reporting for social media posts Engagement metrics and analytics Audience insights and demographics Trend analysis and recommendations Multi-Platform Integration: Connection to third-party social media platforms and services Unified dashboard for multiple accounts Cross-platform content distribution Platform-specific optimization 2.2 Service Modifications We reserve the right to: Modify, suspend, or discontinue any aspect of the Service at any time Add or remove features without prior notice Update pricing and subscription tiers Change Service specifications and capabilities Important Notice: We are not liable for any modification, suspension, or discontinuation of the Service Material changes will be communicated through email or Service notifications Continued use after changes constitutes acceptance of modifications 3. ACCEPTABLE USE POLICY This Acceptable Use Policy governs your use of PostPilot and defines prohibited content and activities. 3.1 Prohibited Content You agree NOT to create, upload, generate, share, post, or transmit any content that falls into the following categories: Sexual and Adult Content Absolutely Prohibited: Nudity, pornography, or sexually explicit material of any kind Depicts, promotes, or solicits sexual acts including but not limited to: Bestiality (sexual acts with animals) "Hot dogging" (sexual activity) Anal penetration or probing Any other sexual activities or content Sexual or suggestive content involving minors or that appears to involve minors Content that promotes prostitution, sexual services, or sexual solicitation Sexually suggestive imagery or innuendo designed to arouse Non-consensual intimate imagery or "revenge porn" Sexual exploitation of any kind Illegal Activities You may not create content that: Violates any local, state, national, or international law or regulation Promotes or facilitates illegal activities, including: Drug use, manufacturing, or distribution Violence or terrorism Weapons trafficking Human trafficking Money laundering Infringes upon intellectual property rights, trademarks, copyrights, or patents of others Contains malware, viruses, trojans, or any malicious code Attempts to gain unauthorized access to computer systems or networks Facilitates identity theft or fraud Promotes illegal gambling or betting Harmful Content Content that: Harasses, threatens, intimidates, or bullies any individual or group Contains hate speech or promotes discrimination based on: Race or ethnicity Religion or religious beliefs Gender or gender identity Sexual orientation Disability or medical condition Age National origin Any other protected characteristic Promotes violence, self-harm, suicide, or eating disorders Promotes dangerous activities or challenges that could cause physical harm Contains graphic violence, gore, or shocking content designed to disturb Exploits, abuses, or endangers children in any way Depicts or promotes animal cruelty or abuse Encourages dangerous or unhealthy behaviors Deceptive Practices You may not create content that: Is false, misleading, or deceptive Impersonates any person or entity Falsely states or misrepresents your affiliation with a person or entity Engages in spam, pyramid schemes, or chain letters Manipulates engagement metrics or uses fake accounts/bots Contains deepfakes or manipulated media designed to deceive without clear disclosure Misrepresents products, services, or business practices Uses clickbait or misleading headlines Promotes scams or fraudulent schemes Violates advertising or disclosure requirements Privacy Violations Content that: Violates the privacy rights of others Shares personal information of others without consent (doxxing) Contains non-consensual intimate imagery Reveals private or confidential information without authorization Stalks or tracks individuals Conducts unauthorized surveillance Misinformation and Harmful Health Claims Content that: Spreads dangerous medical misinformation Promotes unproven or harmful health treatments Discourages vaccination without medical justification Spreads election misinformation Promotes dangerous conspiracy theories Undermines public health or safety 3.2 Prohibited Activities You agree NOT to engage in the following activities: Platform Violations Use the Service to violate the terms of service of any third-party platform (Facebook, Instagram, TikTok, etc.) Circumvent or attempt to circumvent platform-specific content policies Engage in coordinated inauthentic behavior Create fake engagement or artificially inflate metrics Service Abuse Attempt to reverse engineer, decompile, or extract source code from the Service Use automated systems (bots, scrapers) to access the Service except through our provided API Interfere with or disrupt the Service or servers/networks connected to the Service Overload, flood, or spam the Service Attempt to gain unauthorized access to any part of the Service Probe, scan, or test the vulnerability of the Service Breach or circumvent any security or authentication measures Commercial Violations Sublicense, resell, or redistribute the Service without written permission Use the Service to compete with PostPilot or develop a competing product Remove, obscure, or alter any proprietary rights notices on the Service Use the Service for benchmarking or competitive analysis without permission Scrape or harvest data from the Service Use the Service in violation of export control laws Content Manipulation Attempt to bypass any content filtering, rate limiting, or security measures Deliberately prompt the AI to create prohibited content Manipulate AI systems to produce harmful output Use the Service to generate spam or malicious content at scale Create multiple accounts to evade enforcement actions Third-Party Platform Violations Generate content that violates platform-specific guidelines of: Facebook Community Standards Instagram Community Guidelines TikTok Community Guidelines Twitter/X Rules LinkedIn Professional Community Policies Any other integrated platform 3.3 Content Monitoring and Removal We reserve the right, but not the obligation, to: Monitoring: Monitor content created or uploaded through the Service Review reported content and user complaints Utilize automated systems and AI to detect prohibited content Scan for malware, viruses, and security threats Track usage patterns to identify abuse Enforcement: Remove or refuse to display any content that violates these Terms Suspend or terminate accounts that violate the Acceptable Use Policy Report illegal content to appropriate law enforcement authorities Cooperate with law enforcement investigations Take legal action against violators Preserve evidence of violations No Obligation: We are not obligated to monitor all content We do not pre-screen content before posting We are not liable for user-generated content Monitoring does not imply endorsement of content 3.4 AI-Generated Content Guidelines When using AI generation features, you acknowledge and agree that: Your Responsibilities: You are responsible for reviewing ALL AI-generated content before posting AI may occasionally produce unexpected, inaccurate, or inappropriate results You must screen all AI output for compliance with these Terms You may not deliberately prompt the AI to create prohibited content You must verify factual accuracy of AI-generated information You are responsible for ensuring AI content does not infringe third-party rights System Limitations: AI systems have inherent limitations and biases AI-generated content may not be accurate, complete, or appropriate AI may produce content similar to that created for other users AI responses are not guaranteed to be unique or original AI systems may misunderstand prompts or context Prohibited AI Use: Attempts to bypass content filters or safety measures are strictly prohibited Using adversarial prompts to manipulate AI systems is forbidden Exploiting vulnerabilities in AI systems is not permitted Sharing techniques to circumvent safety measures is prohibited Using AI to generate content at scale for spam purposes is forbidden 3.5 Consequences of Violations Violation of this Acceptable Use Policy may result in: Immediate Actions: Immediate removal of violating content Warning notification sent to your account Temporary restriction of AI features Temporary account suspension Escalated Actions: Permanent suspension of your account Termination of Service access without refund Forfeiture of any prepaid fees Ban from creating new accounts Legal Actions: Legal action and reporting to authorities for illegal content Cooperation with law enforcement investigations Civil litigation for damages caused by violations Criminal referral for serious violations Financial Liability: Liability for damages caused by violations Legal fees and costs of enforcement Indemnification of PostPilot for third-party claims Loss of access to any credits or benefits Reporting: Reports to third-party platforms about violations Notification to affected parties Public disclosure of serious violations (when legally required) 4. INTELLECTUAL PROPERTY RIGHTS 4.1 Your Content Ownership: You retain full ownership of all content you upload to PostPilot ("User Content"), including: Photos and images Videos Text and captions Graphics and designs Any other creative works License Grant: By uploading User Content, you grant PostPilot a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to: Use, reproduce, modify, adapt, and display User Content solely for the purpose of providing the Service Process User Content through AI systems for content generation, analysis, and improvement Store User Content on our servers and backup systems Cache and optimize User Content for Service performance Transmit User Content to third-party platforms per your explicit instructions Create derivative works solely as necessary to provide the Service License Limitations: This license is limited to providing and improving the Service We will not use your User Content for advertising our Service without your permission We will not sell or license your User Content to third parties We respect your ownership and creative rights License Termination: This license terminates when: You delete your content from the Service You delete your account Except: Content that has been shared with others or published to third-party platforms Except: Content required for legal compliance or dispute resolution Your Representations: By uploading User Content, you represent and warrant that: You own or have the necessary rights to the User Content The User Content does not infringe any third-party rights You have obtained all necessary consents and permissions The User Content complies with these Terms and applicable laws 4.2 AI-Generated Content Nature of AI Content: Content generated by PostPilot's AI systems ("AI Content") is subject to the following terms: Your License: You receive a non-exclusive, worldwide, royalty-free license to use AI Content generated in your account You may use AI Content for personal and commercial purposes You may modify, adapt, and create derivative works from AI Content You may publish AI Content to social media and other platforms PostPilot's Rights: PostPilot retains certain rights to AI Content for: Service improvement and optimization AI model training and development Quality assurance and testing Research and development PostPilot may generate similar or identical AI Content for other users Important Limitations: AI Content may be similar to content generated for other users AI systems can independently produce similar or identical outputs You cannot claim exclusive ownership of AI Content patterns, styles, or concepts PostPilot makes no guarantee that AI Content is unique or original Similar prompts may produce similar results across different users Your Responsibilities: You are solely responsible for: Ensuring AI Content does not infringe third-party intellectual property rights Verifying AI Content accuracy before publishing Complying with applicable laws when using AI Content Reviewing AI Content for potential copyright, trademark, or patent issues Obtaining necessary rights or licenses if AI Content resembles existing works No Warranty: PostPilot does not warrant that AI Content is original or non-infringing PostPilot is not liable for intellectual property claims related to AI Content You assume all risks associated with using AI Content 4.3 PostPilot Intellectual Property Ownership: The Service, including all of the following, is owned by PostPilot and protected by copyright, trademark, patent, trade secret, and other intellectual property laws: Software and source code Algorithms and AI models User interface and design Trademarks, logos, and branding Service name and features Documentation and training materials APIs and technical specifications Restrictions: You may not: Copy, modify, or create derivative works of the Service Reverse engineer, decompile, or disassemble the Service Remove, alter, or obscure any copyright, trademark, or proprietary notices Use PostPilot trademarks, logos, or branding without written permission Claim ownership of PostPilot's intellectual property Register domain names, social media handles, or trademarks confusingly similar to PostPilot Frame or mirror the Service Use any meta tags or hidden text utilizing PostPilot's name or trademarks Permitted Use: You may: Use the Service as intended according to these Terms Display PostPilot branding when attributing content created with the Service Reference PostPilot in a descriptive manner (e.g., "Created with PostPilot") 4.4 Feedback and Suggestions Voluntary Feedback: If you provide feedback, suggestions, ideas, or recommendations about the Service ("Feedback"), you acknowledge and agree that: License Grant: You grant PostPilot a perpetual, worldwide, royalty-free, irrevocable, transferable, sublicensable license to use, implement, and commercialize your Feedback PostPilot may use your Feedback without compensation or attribution PostPilot has no obligation to implement or use your Feedback All intellectual property rights in implementations of your Feedback belong to PostPilot No Confidentiality: Feedback is not confidential or proprietary You waive any rights to confidentiality PostPilot may share Feedback with third parties 4.5 Copyright Infringement Claims DMCA Compliance: If you believe content on the Service infringes your copyright, please contact our designated Copyright Agent: Copyright Agent: Email: [INSERT COPYRIGHT EMAIL] Address: [INSERT BUSINESS ADDRESS] Required Information: Identification of the copyrighted work claimed to be infringed Identification of the infringing material and its location on the Service Your contact information (address, phone, email) A statement of good faith belief that use is not authorized A statement that the information is accurate and, under penalty of perjury, you are authorized to act Your physical or electronic signature Counter-Notice: If your content was removed due to a copyright claim, you may file a counter-notice with the same information requirements. Repeat Infringer Policy: We will terminate accounts of repeat infringers Multiple substantiated claims may result in account termination 5. THIRD-PARTY INTEGRATIONS 5.1 Social Media Platforms Supported Platforms: PostPilot integrates with third-party platforms including: Facebook and Meta platforms Instagram TikTok Twitter/X LinkedIn Pinterest YouTube Other platforms as added Platform Terms: Your use of these integrations is subject to: The respective platform's Terms of Service Platform Community Guidelines and Standards Platform API Terms and Policies Platform content policies and restrictions Platform advertising policies (if applicable) Compliance Requirements: You must: Comply with all platform-specific content policies Follow each platform's community guidelines Respect platform API limitations and restrictions Maintain proper authentication and authorization Accept platform updates and changes Monitor and respond to platform policy changes Platform Relationship: You acknowledge that: PostPilot is an independent service provider, not affiliated with any platform PostPilot is not responsible for changes to third-party platform APIs, features, or policies Platform integrations may be suspended, modified, or terminated at any time Violations of platform policies may result in: Loss of integration access Account restrictions or bans on the platform Removal from PostPilot Service PostPilot does not guarantee continuous availability of third-party integrations Platform downtime or API changes may affect Service functionality Each platform controls its own content moderation and enforcement 5.2 OpenAI and AI Services AI Provider Integration: PostPilot uses OpenAI and other third-party AI services to power features. Acknowledgment: You acknowledge and agree that: AI-generated content is subject to OpenAI's Usage Policies and terms of service AI providers' terms and policies apply to your use of AI features AI systems have inherent limitations and may produce errors or unexpected results You are responsible for reviewing and approving all AI-generated content OpenAI's Usage Policies prohibit certain content types and use cases AI providers may update their policies, which may affect Service features Data Sharing: Your prompts and inputs may be sent to AI providers for processing AI providers may use data to improve their services (subject to their policies) We implement safeguards to protect your data, but you should review AI provider privacy policies Service Changes: AI capabilities may change based on provider updates New AI models may be implemented to improve Service AI features may be modified or discontinued if providers change terms 5.3 Payment Processors Third-Party Processing: Payment processing is handled by third-party payment processors, including: Stripe PayPal Other processors as implemented Your Acknowledgment: You agree to: Payment processor terms of service Payment processor privacy policies Provide accurate payment information Authorize charges through the payment processor PostPilot's Role: PostPilot is not responsible for payment processing errors or issues PostPilot does not store complete payment card information Payment disputes should be directed to the payment processor PostPilot may assist with billing inquiries but cannot process refunds directly through payment processors 5.4 Analytics and Monitoring Services We use third-party analytics services, including: Google Analytics Error tracking services Performance monitoring tools User behavior analytics Data Sharing: These services may collect: Usage statistics Device information Error logs Performance metrics 5.5 Other Third-Party Services External Links: The Service may contain links to third-party websites, services, or resources. Disclaimer: PostPilot is not responsible for: Content on third-party sites Terms or privacy practices of third-party services Accuracy or availability of external resources Damages resulting from use of third-party services Your Use: Use of third-party services is at your own risk Review third-party terms and privacy policies PostPilot does not endorse third-party services Links do not imply partnership or affiliation 6. PRIVACY AND FACIAL RECOGNITION 6.1 Privacy Policy Your use of PostPilot is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. Review Required: Please review our complete Privacy Policy at: [INSERT PRIVACY POLICY URL] The Privacy Policy covers: Data collection practices How we use your information Data sharing and disclosure Your privacy rights Security measures International data transfers Cookie usage Contact information for privacy inquiries Integration with Terms: The Privacy Policy is incorporated into these Terms by reference and forms part of your agreement with PostPilot. 6.2 Facial Recognition Technology Feature Description: PostPilot uses facial recognition and biometric technology to provide the following features: Capabilities: Detect faces in uploaded images Identify facial features and landmarks Apply editing effects and filters to faces Enhance facial features in photos Generate AI content based on facial features and characteristics Organize photos by identified individuals (if you enable this feature) Suggest tags and labels for photos containing faces Technology Used: Biometric scanning and analysis Facial geometry measurement Feature detection algorithms Machine learning models trained on facial data 6.3 Important Disclosures About Biometric Data What Is Collected: When you use facial recognition features, we collect: Facial geometry measurements Biometric identifiers derived from facial features Facial feature coordinates and landmarks Mathematical representations of facial characteristics Legal Compliance: Biometric data is handled in accordance with applicable laws, including: Illinois Biometric Information Privacy Act (BIPA) Texas Capture or Use of Biometric Identifier Act (CUBI) Washington State biometric privacy law California Consumer Privacy Act (CCPA) - biometric data is "sensitive personal information" General Data Protection Regulation (GDPR) - biometric data is "special category data" Key Protections: Encrypted storage of biometric data Limited access to biometric data No sale of biometric data to third parties Retention limited to 3 years from last use Deletion within 30 days of account closure Ability to opt out at any time Optional Feature: Facial recognition is an optional feature You may disable facial recognition features in account settings Some features may be unavailable if facial recognition is disabled Disabling does not affect core Service functionality 6.4 Consent for Facial Recognition Required Consent: By using facial recognition features, you provide explicit consent for: Your Consent: Collection and processing of facial biometric data Storage of biometric identifiers Use of biometric data to provide requested features Retention as described in our Privacy Policy Your Representations: You confirm and warrant that: You have the right to process biometric data of all individuals in uploaded images You have obtained necessary consent from individuals whose faces appear in your content You will comply with all applicable biometric privacy laws in your jurisdiction You will not use facial recognition features to identify individuals without their consent You will notify individuals when their biometric data is being collected Withdrawal of Consent: You may withdraw consent at any time by: Disabling facial recognition in account settings Deleting your account Contacting us at [INSERT EMAIL] 6.5 Your Responsibilities for Biometric Data You are solely responsible for: Legal Compliance: Obtaining necessary consents before uploading images of other individuals Complying with applicable privacy and biometric laws in your jurisdiction Providing required notices to individuals whose biometric data is collected Respecting the privacy rights of individuals in your photos Prohibited Uses: Using facial recognition features to identify individuals without consent Processing biometric data of children without parental consent Using facial recognition for surveillance purposes Sharing biometric data with unauthorized parties Using biometric data in violation of applicable laws Notice Requirements: You must notify individuals when: Their image will be processed using facial recognition Biometric identifiers will be extracted Data will be stored or retained Failure to Comply: You are liable for violations of biometric privacy laws You will indemnify PostPilot for third-party claims related to your violations We may terminate your access to facial recognition features We may terminate your account for serious violations 6.6 Biometric Data Security We implement the following security measures for biometric data: Technical Safeguards: Encryption of biometric data in transit and at rest Separate storage from other personal data Access controls and authentication Regular security audits Secure deletion procedures Organizational Safeguards: Limited employee access on need-to-know basis Staff training on biometric data handling Data processing agreements with service providers Incident response procedures 7. PAYMENT TERMS 7.1 Subscription Plans Available Plans: PostPilot offers various subscription tiers with different features and pricing: Free trial (if available) Basic plan Professional plan Enterprise plan Custom plans (if applicable) Subscription Agreement: By subscribing to any paid plan, you agree to: Pay all applicable fees according to your selected plan Automatic renewal at the end of each billing period unless cancelled Price changes with 30 days advance notice Terms specific to your subscription tier Fees and Charges: Monthly subscription fees (if applicable) Annual subscription fees (if applicable) Setup fees (if applicable) Additional user fees (if applicable) Non-Refundable: Subscription fees are non-refundable except as required by law or as expressly stated Partial month charges are not refunded Upgrades are effective immediately; downgrades take effect at next billing cycle 7.2 API Usage Costs Variable Costs: Certain AI features incur additional charges based on usage: API-Based Charges: OpenAI API usage for content generation Image generation API calls Video generation API calls Advanced AI features Third-party platform API usage (if applicable) Your Responsibility: You are responsible for monitoring and managing your API usage You agree to pay all API usage costs incurred on your account You should set usage limits to control costs Usage is billed in arrears (after use) Cost Management: Set spending limits in account settings Receive usage alerts when approaching limits Review usage reports regularly Understand pricing before using API features 7.3 Billing and Payment Billing Cycle: Subscription fees are billed in advance on a monthly or annual basis API usage fees are billed in arrears on a monthly basis Billing date is established when you first subscribe Payment Methods: Credit card (Visa, Mastercard, American Express, Discover) Debit card PayPal (if available) Bank transfer (for enterprise plans) Other methods as offered Payment Requirements: Payment methods must be kept current and valid You must update payment information when it changes You authorize PostPilot to charge your payment method for all fees owed Failed payments may result in service suspension or termination Billing Disputes: Disputed charges must be reported within 60 days of the charge Contact billing support at [INSERT EMAIL] Provide transaction details and reason for dispute We will investigate and respond within 30 days Late Payments: Late fees may apply for overdue payments (as permitted by law) Service may be suspended for non-payment Account may be terminated after 30 days of non-payment Collection costs may be added to outstanding balance 7.4 Refund Policy General Policy: Subscription fees are generally non-refundable except as follows: Refund Eligibility: Required by applicable law (e.g., consumer protection laws) Service failure or unavailability for extended periods Erroneous charges or billing errors At PostPilot's sole discretion for exceptional circumstances No Refunds For: Change of mind after purchase Failure to use the Service Failure to cancel before renewal Account termination for Terms violations API usage fees (these are pass-through costs) Service Credits: May be issued at PostPilot's sole discretion For Service outages or performance issues Credits apply to future charges only Credits expire after 12 months Refund Process: Request refunds by contacting [INSERT EMAIL] Provide account details and reason for request Refunds processed within 30 days if approved Refunds issued to original payment method Pro-Rated Refunds: For Service failures: Limited to pro-rated subscription fees for the affected period For account termination by PostPilot (non-violation): Pro-rated refund of unused subscription period Calculation based on days remaining in billing period 7.5 Free Trials Trial Availability: Free trials may be offered at PostPilot's discretion: Trial Terms: One free trial per user (based on email, payment method, or device) Duration specified at signup (typically 7-30 days) Payment method required for trial activation Automatic conversion to paid subscription unless cancelled before trial end All Terms of Service apply during trial period No refund for charges after trial period ends Trial Limitations: Some features may be limited during trial Usage caps may apply API usage may be restricted Number of posts or accounts may be limited Trial Cancellation: Cancel anytime during trial period to avoid charges Access account settings to cancel Cancellation must occur before trial end date Trial does not automatically renew Trial Abuse: Creating multiple accounts to extend trial is prohibited Using different payment methods to get multiple trials is prohibited Violation may result in immediate account termination 7.6 Plan Changes Upgrades: Take effect immediately upon confirmation Charged pro-rated amount for current billing period New rate applies at next billing cycle Downgrades: Take effect at the end of current billing period No refund for current period Features may be removed immediately or at cycle end Cancellations: Access account settings to cancel subscription Cancellation takes effect at end of current billing period Access continues until end of paid period No refund for current period Data may be deleted after cancellation period ends 8. DISCLAIMERS AND LIMITATIONS OF LIABILITY 8.1 AI Accuracy Disclaimer SERVICE PROVIDED "AS IS" AI-GENERATED CONTENT IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. Important Acknowledgments: You acknowledge and agree that: Accuracy Limitations: AI systems may produce inaccurate, inappropriate, incomplete, or unexpected results AI-generated content may contain factual errors, biases, or false information AI output may not be suitable for your intended purpose AI responses are based on patterns in training data, not factual knowledge AI may "hallucinate" or fabricate information that sounds plausible but is false Rights Risks: AI output may inadvertently infringe third-party intellectual property rights AI-generated content may violate third-party copyrights, trademarks, or patents AI content may resemble existing creative works You assume all risk of infringement when using AI-generated content Platform Compliance: AI output may violate platform policies of Facebook, Instagram, TikTok, or other services You are solely responsible for ensuring content complies with platform guidelines Platform violations may result in content removal or account suspension Your Sole Responsibility: You are solely responsible for reviewing and approving ALL AI-generated content before use You must verify factual accuracy of AI-generated information You must check for potential rights infringements You must ensure compliance with applicable laws and platform policies You assume all risks associated with publishing AI-generated content No Guarantee: PostPilot does not guarantee: The accuracy, quality, or appropriateness of AI content That AI content will meet your requirements That AI content is original or non-infringing That AI content complies with your legal or regulatory obligations That AI features will be error-free or uninterrupted 8.2 Service Availability "AS IS" AND "AS AVAILABLE" SERVICE PostPilot and all features are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, including: No Warranties: No guarantee of uninterrupted, timely, secure, or error-free service No warranty of fitness for a particular purpose No warranty of merchantability No guarantee that the Service will meet your requirements No warranty that results obtained from Service use will be accurate or reliable No warranty regarding third-party content or services Service Interruptions: Scheduled maintenance may cause service interruptions Emergency maintenance may occur without notice Third-party platform outages may affect Service availability Internet or network issues may impact Service access Server failures or technical issues may cause downtime No Liability for Downtime: We are not liable for Service unavailability We are not liable for lost data during outages We are not liable for business interruption No service credits unless specified in Service Level Agreement Best Efforts: We will use commercially reasonable efforts to maintain Service availability We will attempt to provide notice of scheduled maintenance We will work to resolve outages promptly 8.3 Limitation of Liability MAXIMUM LEGAL LIMITATION TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: No Liability For: PostPilot and its officers, directors, employees, affiliates, agents, contractors, interns, suppliers, and service providers shall NOT be liable for: Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages Loss of profits, revenue, sales, or business Loss of data or information Loss of business opportunities Cost of substitute services Business interruption Loss of goodwill or reputation Any other intangible losses Specific Exclusions: Damages resulting from AI-generated content Damages from content published through the Service Service interruptions, delays, or unavailability Data loss, corruption, or breach Third-party platform integration failures User content violations of third-party rights Security breaches or unauthorized access (despite reasonable security measures) Reliance on Service content or features Inability to use the Service Costs of procurement of substitute services TOTAL LIABILITY CAP: In any event, PostPilot's total aggregate liability for all claims arising from or related to the Service or these Terms shall NOT exceed the GREATER of: $100 USD, OR The total amounts actually paid by you to PostPilot in the 12 months immediately preceding the claim Applies Regardless of: The form of action (contract, tort, negligence, strict liability, or otherwise) Whether PostPilot has been advised of the possibility of such damages Whether a remedy fails of its essential purpose Multiple Claims: Multiple claims do not increase the liability cap Aggregate liability applies to all claims combined 8.4 Third-Party Platform Disclaimer No Control Over Platforms: PostPilot is not responsible for: Platform Changes: Changes to third-party platform APIs, features, or functionality Modifications to platform policies or terms Platform pricing changes Deprecation of platform features Platform Actions: Account suspensions, restrictions, or bans on third-party platforms Content removal or moderation by third-party platforms Platform rate limiting or throttling Platform downtime or outages Platform Integration: Platform integration failures or limitations Accuracy of data from platforms Platform authentication or authorization issues Compatibility with platform updates Your Relationship: Your relationship with third-party platforms is governed by their terms You must comply with all platform policies independently PostPilot is not a party to your agreement with platforms 8.5 User Content Disclaimer No Endorsement or Liability: PostPilot: Does NOT: Endorse, support, represent, or guarantee user content Pre-screen or approve user content before posting Verify accuracy of user content Guarantee that user content complies with third-party platform policies Accept responsibility for user content violations Guarantee security of user content Verify ownership or rights to user content Not Responsible For: Content created or posted by users Damages resulting from user content Third-party claims related to user content Intellectual property infringement by users Defamation or privacy violations in user content 8.6 Forward-Looking Statements No Guarantee of Future Features: Statements about future features, updates, or roadmap are not guarantees We may change, delay, or cancel planned features at any time Do not rely on forward-looking statements for purchase decisions 8.7 State-Specific Limitations Mandatory Rights: Some jurisdictions do not allow exclusion or limitation of certain warranties or damages: In such jurisdictions, limitations may not apply to you Liability is limited to the maximum extent permitted by law You may have additional rights under local consumer protection laws 9. USER RESPONSIBILITIES 9.1 Content Review Obligation Your Sole Responsibility: You are solely and exclusively responsible for: Pre-Publication Review: Reviewing ALL content before publishing to any platform Verifying factual accuracy of all content Checking for grammatical and spelling errors Ensuring content is appropriate for target audience Confirming content aligns with your brand voice and values Legal Compliance: Ensuring content complies with these Terms of Service Verifying compliance with applicable laws and regulations Following advertising disclosure requirements (FTC guidelines, etc.) Complying with industry-specific regulations Respecting intellectual property laws Following privacy and data protection laws Platform Compliance: Verifying content complies with third-party platform policies Following Facebook Community Standards Following Instagram Community Guidelines Following TikTok Community Guidelines Following Twitter/X Rules Following LinkedIn Professional Community Policies Following YouTube Community Guidelines Following any other applicable platform policies AI Content Verification: Confirming AI-generated content accuracy before posting Fact-checking AI-generated information Reviewing for potential bias or inappropriate content Ensuring AI content doesn't infringe third-party rights Rights and Permissions: Obtaining necessary rights and permissions for content use Securing rights to images, videos, music, or other media Obtaining model releases for individuals in photos Getting permission to use trademarked terms or logos Ensuring you have commercial use rights where applicable No Reliance on PostPilot: PostPilot does not review your content PostPilot does not verify accuracy or appropriateness PostPilot is not responsible for content you publish You may not rely on PostPilot for legal or compliance advice 9.2 Platform Compliance Multi-Platform Obligations: You must independently comply with all terms of service of connected social media platforms: Platform Terms: Facebook Terms of Service and Community Standards Instagram Terms of Use and Community Guidelines TikTok Terms of Service and Community Guidelines Twitter/X Terms of Service and Rules LinkedIn User Agreement and Professional Community Policies YouTube Terms of Service and Community Guidelines Pinterest Terms of Service and Community Guidelines Any other platform to which you connect Ongoing Compliance: Monitor platform policy updates and changes Adjust content strategy accordingly Remove content if platform policies change Update practices to maintain compliance Platform Accounts: Maintain active, authorized accounts on integrated platforms Ensure accounts are in good standing Follow platform authentication requirements Re-authorize access when required Responsibility for Violations: Accept full responsibility for content posted through PostPilot Understand that platform violations may result in platform-imposed penalties Platform bans or restrictions are not PostPilot's responsibility Platform-Specific Requirements: Follow platform-specific content formats and requirements Respect platform rate limits and posting restrictions Comply with platform advertising and sponsored content policies Follow platform rules for contests, promotions, and giveaways 9.3 Account Security Your Security Obligations: You are responsible for: Credential Protection: Maintaining the security and confidentiality of your account credentials Using strong, unique passwords Not sharing your password with anyone Changing passwords if compromised Enabling two-factor authentication where available Account Activity: All activities that occur under your account Unauthorized access that results from your failure to protect credentials Actions taken by anyone you allow to access your account Ensuring only authorized individuals have access Monitoring and Notification: Monitoring your account for suspicious activity Reviewing account activity logs regularly Immediately notifying PostPilot of any: Unauthorized use of your account Security breaches Suspected compromise of credentials Unusual account activity Best Practices: Log out after each session on shared devices Use secure internet connections (avoid public Wi-Fi) Keep software and browsers updated Be cautious of phishing attempts Don't click suspicious links in emails claiming to be from PostPilot Liability: You are liable for all account activity until you report compromise PostPilot is not responsible for losses due to compromised credentials You may be held responsible for losses to PostPilot or others due to account compromise 9.4 Legal Compliance Applicable Laws: You agree to comply with all applicable laws and regulations, including: Advertising and Marketing Laws: Federal Trade Commission (FTC) guidelines Truth in advertising requirements Disclosure of sponsored content and endorsements Testimonial and endorsement guidelines Country-specific advertising regulations Intellectual Property Laws: Copyright law Trademark law Patent law Right of publicity Moral rights Privacy and Data Protection Laws: General Data Protection Regulation (GDPR) - if applicable California Consumer Privacy Act (CCPA) - if applicable Children's Online Privacy Protection Act (COPPA) State privacy laws Biometric privacy laws (BIPA, CUBI, etc.) Email marketing laws (CAN-SPAM, CASL, etc.) Industry-Specific Regulations: Health Insurance Portability and Accountability Act (HIPAA) - if applicable Financial industry regulations - if applicable Food and Drug Administration (FDA) regulations - if applicable Alcohol and tobacco advertising restrictions - if applicable International Laws: Export control laws Sanctions and embargo regulations Local laws in jurisdictions where you operate Platform-specific geographic restrictions Biometric Data Compliance: Obtain necessary consents for biometric data collection Provide required notices about biometric data use Comply with state biometric privacy laws Follow retention and deletion requirements Consequences of Non-Compliance: You are solely responsible for legal violations You will indemnify PostPilot for your legal violations Account termination for serious violations Reporting to authorities as required 9.5 Reporting Violations Reporting Obligation: You agree to promptly report: Content Violations: Content that violates these Terms Prohibited content on the platform Copyright infringement Trademark violations Privacy violations Inappropriate or harmful content Security Issues: Security vulnerabilities or bugs in the Service Potential data breaches Suspicious account activity Phishing or social engineering attempts Malware or viruses Account Issues: Unauthorized account access Account compromise Impersonation or identity theft Fraudulent account activity Illegal Activity: Suspected illegal activity on the platform Child exploitation Terrorism or violent extremism Human trafficking Other criminal activity How to Report: Email: [INSERT SUPPORT EMAIL] Report form: [INSERT REPORT FORM URL if available] In-app reporting: [Description of in-app process] Good Faith Reporting: Reports should be made in good faith Provide detailed information Do not make false or malicious reports Cooperate with investigations 10. TERMINATION 10.1 Termination by You Your Right to Cancel: You may terminate your account at any time for any reason. How to Cancel: Option 1: Access account settings and select "Delete Account" Option 2: Contact customer support at [INSERT EMAIL] Option 3: Follow the cancellation process in your subscription settings Cancellation Process: Confirm your identity Provide reason for cancellation (optional) Confirm understanding that data will be deleted Receive confirmation email Effect of Cancellation: Subscription cancellation takes effect at end of current billing period Access continues until end of paid period No refund for current billing period Account deletion is immediate upon confirmation Data deletion begins within 30 days No Refunds: Termination does not entitle you to refunds of prepaid fees except: As required by law For service failures At PostPilot's discretion 10.2 Termination by PostPilot Our Right to Terminate: We may suspend or terminate your account immediately without notice if: Terms Violations: You violate these Terms of Service You violate the Acceptable Use Policy You engage in prohibited content or activities You abuse Service features or resources Risk to Service: Your use of the Service poses security risks Your account is used for malicious purposes Your activities threaten Service integrity You attempt to hack or compromise the Service Legal or Compliance: Required by law or legal process Required by regulatory authority To comply with court orders or subpoenas To prevent illegal activity Payment Issues: You engage in fraudulent activity Payment disputes or chargebacks Non-payment of fees after notice Use of stolen payment methods Abuse: You abuse or harass PostPilot staff You abuse or harass other users You create multiple accounts after termination You attempt to circumvent restrictions Platform Requirements: Required by third-party platforms To comply with platform policies Due to platform-imposed restrictions Repeat Violations: Multiple warnings for Terms violations Pattern of policy violations Circumventing enforcement actions Discretionary Termination: PostPilot may terminate any account at its discretion With or without cause With reasonable notice when possible 10.3 Effects of Termination Immediate Effects: Upon termination of your account: Access: Your access to the Service will be immediately disabled You will not be able to log in API access will be revoked Connected accounts will be disconnected Content: User Content may be deleted from our servers Scheduled posts will be cancelled Drafts and unpublished content will be removed Published content on third-party platforms remains (we cannot delete content already posted) Integrations: Third-party platform integrations will be disconnected You must revoke PostPilot access in platform settings Automation will cease Subscriptions: Active subscriptions will be cancelled No refund for current billing period (unless legally required) Future billing will cease Unused credits will be forfeited Financial: You remain liable for all fees incurred prior to termination Outstanding balances are immediately due Collection actions may be initiated for unpaid balances Legal: Sections of these Terms that by nature should survive will remain in effect Your indemnification obligations continue Limitation of liability provisions survive Confidentiality obligations continue Data Retention: Some data may be retained for legal compliance Backup systems may retain data temporarily Aggregated, anonymized data may be retained indefinitely 10.4 Data Retention After Termination Retention Periods: User Content: May be retained for up to 30 days for account recovery purposes Deleted after 30-day grace period (unless you request immediate deletion) Backups may take up to 90 days to fully purge Account Information: Retained for legal compliance period (typically 7 years for financial records) Required for tax reporting and auditing Necessary for dispute resolution Biometric Data: Deleted within 30 days of account closure Deleted in accordance with applicable laws (BIPA, CUBI, etc.) Backup systems purged within 90 days Logs and Analytics: Aggregated, anonymized data may be retained indefinitely Usage statistics and analytics Security logs for incident investigation Legal Holds: Data subject to legal holds or litigation is retained as required Law enforcement requests may require extended retention Regulatory investigations may require preservation Your Rights: Request immediate deletion of data Request copy of data before deletion Request confirmation of deletion Request Deletion: Contact [INSERT EMAIL] to request: Immediate account deletion Data export before deletion Confirmation of deletion completion 10.5 Survival of Terms Provisions that Survive: The following sections survive termination: Intellectual Property Rights User Responsibilities Disclaimers and Limitations of Liability Indemnification Dispute Resolution General Provisions Any payment obligations Any accrued rights or obligations 11. INDEMNIFICATION 11.1 Your Indemnification Obligation Agreement to Indemnify: You agree to indemnify, defend, and hold harmless PostPilot, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, partners, contractors, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to: Your Content: Your User Content or any content you create, upload, or share through the Service AI-generated content you publish or distribute Intellectual property infringement by your content Defamation, libel, or slander in your content Privacy violations in your content False or misleading statements in your content Your Conduct: Your violation of these Terms of Service Your violation of the Acceptable Use Policy Your use or misuse of the Service Your violation of any applicable laws or regulations Your fraudulent or illegal activities Your negligence or willful misconduct Third-Party Rights: Your violation of any third-party rights, including: Intellectual property rights (copyright, trademark, patent) Privacy rights or rights of publicity Confidentiality obligations Contractual rights Property rights Platform Violations: Your violation of third-party platform terms or policies Claims by platforms related to your content Platform account suspensions or bans Platform-imposed penalties or fines Biometric Data: Claims related to biometric data collection without proper consent Violations of biometric privacy laws (BIPA, CUBI, etc.) Unauthorized processing of biometric data Failure to provide required notices Other Claims: Defamation, invasion of privacy, or other torts committed through your use of the Service Personal injury or property damage resulting from your actions Claims by other users related to your conduct Regulatory fines or penalties due to your violations 11.2 Defense and Settlement Defense Obligation: Your indemnification obligation includes: Providing a legal defense at your expense Engaging qualified legal counsel Cooperating fully in the defense Not settling without PostPilot's written consent PostPilot's Rights: PostPilot reserves the right to: Assume exclusive defense and control of any matter subject to indemnification Participate in defense at its own expense Approve any settlement or resolution Select its own legal counsel Your Cooperation: You agree to: Provide reasonable cooperation in the defense Make available all relevant information and documents Participate in depositions or testimony if required Not prejudice PostPilot's defense 11.3 Survival Survives Termination: This indemnification obligation: Survives termination of these Terms Survives termination of your use of the Service Continues indefinitely for past actions Applies to claims made after termination No Limitation: This indemnification is: In addition to any other remedies available to PostPilot Not limited by liability caps in these Terms Not limited by insurance coverage Enforceable in any jurisdiction 12. CHANGES TO TERMS 12.1 Modification Rights Our Right to Modify: PostPilot reserves the right to modify, update, or change these Terms at any time, at our sole discretion. When Changes Take Effect: Changes will be effective: Immediately upon posting for non-material changes (e.g., clarifications, formatting, contact information updates) 30 days after notification for material changes (e.g., new fees, significant policy changes, rights modifications) What Constitutes Material Changes: Material changes include: New fees or price increases Significant changes to Service features Changes to dispute resolution procedures Modifications to liability limitations Changes to intellectual property rights New restrictions on Service use Changes to data handling practices 12.2 Notification of Changes How We Notify You: We will notify you of material changes by: Primary Methods: Posting updated Terms on this page with new "Last Updated" date Sending email notification to your registered email address Displaying an in-app notification upon your next login Showing a banner or pop-up in the Service Additional Methods (for significant changes): Blog post announcement Social media announcement Dashboard notification SMS notification (if you've opted in) Your Responsibility: Check your email regularly for notifications Review the "Last Updated" date periodically Read notifications about Terms changes Contact us with questions about changes 12.3 Acceptance of Changes Continued Use Equals Acceptance: Your continued use of the Service after changes become effective constitutes: Acceptance of the modified Terms Agreement to be bound by new Terms Waiver of objections to changes If You Don't Agree: If you do not agree to the changes: You must stop using the Service immediately You must terminate your account before changes take effect Continued use after the effective date means you accept the changes Grace Period: For material changes: You have 30 days from notification to review changes You may cancel during this period without penalty Your cancellation rights depend on the nature of the change No Retroactive Application: Changes apply prospectively (going forward) Changes do not apply to past actions or disputes Prior versions govern disputes about past conduct 12.4 Version History Archive of Changes: We maintain an archive of previous Terms versions Available upon request Shows history of significant changes Requesting Previous Versions: Contact [INSERT EMAIL] to request: Copy of Terms that were effective on a specific date Summary of changes between versions History of material changes 13. DISPUTE RESOLUTION 13.1 Governing Law Applicable Law: These Terms shall be governed by and construed in accordance with the laws of [YOUR JURISDICTION], without regard to its conflict of law provisions. Jurisdiction Selected: The laws of [YOUR JURISDICTION] apply to: Interpretation of these Terms Rights and obligations of parties Dispute resolution Enforcement of provisions Exclusion of Certain Laws: The United Nations Convention on Contracts for the International Sale of Goods does not apply Conflict of law provisions are excluded Your Rights: Nothing in this section limits your mandatory rights under local consumer protection laws If you are a consumer in the EU, you retain rights under EU consumer protection regulations Mandatory statutory rights cannot be waived 13.2 Arbitration Agreement PLEASE READ THIS SECTION CAREFULLY – IT AFFECTS YOUR LEGAL RIGHTS Binding Arbitration: Except for disputes that qualify for small claims court or other exceptions listed below, ANY dispute, claim, or controversy arising from or relating to these Terms, the Service, or your relationship with PostPilot ("Dispute") shall be resolved through binding arbitration rather than in court. Arbitration Process: Arbitration Provider and Rules: Arbitration will be conducted by [SPECIFY ARBITRATION PROVIDER, e.g., "the American Arbitration Association (AAA)"] under its [SPECIFY RULES, e.g., "Commercial Arbitration Rules and Mediation Procedures"]. AAA Rules Available at: [INSERT URL] Arbitration Location: Arbitration will be conducted in [YOUR LOCATION], OR Remotely by videoconference or telephone, OR At a mutually agreed location Arbitrator Selection: Parties will select arbitrator according to AAA rules Arbitrator must be neutral and independent Arbitrator must be licensed attorney or retired judge Arbitrator Authority: The arbitrator's decision will be final and binding The arbitrator may award damages and relief available under applicable law The arbitrator must follow these Terms The arbitrator cannot award relief affecting non-parties Arbitration Fees: Each party will bear its own costs and attorneys' fees Filing fees and arbitrator fees will be shared equally Exception: The arbitrator may award fees to the prevailing party if permitted by law If you cannot afford arbitration costs, we may pay them (contact us) Arbitration Procedures: Discovery may be limited by arbitrator Hearing will be scheduled at reasonable time Decision will be issued within reasonable time frame Award may be entered as judgment in any court Enforcement: Arbitration award may be confirmed and enforced in any court of competent jurisdiction Federal Arbitration Act governs interpretation and enforcement State arbitration laws may also apply 13.3 Class Action Waiver INDIVIDUAL DISPUTES ONLY: You agree that disputes must be brought on an individual basis only, and NOT as a: Class action Consolidated action Representative action Collective action Mass action Prohibited Actions: Class arbitrations are NOT permitted Class actions in court are NOT permitted Private attorney general actions are NOT permitted Consolidation with other arbitrations is NOT permitted (unless all parties agree) Representative proceedings are NOT permitted Severability of Class Waiver: If the class action waiver is found unenforceable: The arbitration agreement remains valid Class claims may proceed in court Individual claims remain subject to arbitration Your Rights: You may opt out of class action waiver (see Section 13.7) Mandatory consumer rights may override this waiver in some jurisdictions 13.4 Exceptions to Arbitration Not Subject to Arbitration: The following disputes are NOT subject to mandatory arbitration: Small Claims Court: Claims within the jurisdictional limits of small claims court Must be filed in proper small claims court Either party may elect small claims court Appeal from small claims may require arbitration Intellectual Property: Claims for injunctive or equitable relief for intellectual property infringement Trademark disputes Copyright disputes Patent disputes Trade secret disputes Cannot Be Arbitrated: Claims that cannot be arbitrated under applicable law Government enforcement actions Regulatory proceedings Emergency Relief: Either party may seek emergency or preliminary injunctive relief from court Temporary relief pending arbitration Does not waive arbitration for underlying dispute 13.5 Informal Resolution Mandatory Pre-Arbitration Process: Before initiating arbitration or court proceedings, you agree to: Contact Us First: Contact PostPilot at [INSERT EMAIL] Provide detailed description of dispute Include account information Explain relief sought Good Faith Negotiation: We will attempt to resolve disputes within 60 days Both parties must negotiate in good faith Exchange relevant information Consider reasonable settlement proposals Benefits: May resolve dispute faster and cheaper than arbitration Preserves business relationship Allows for creative solutions Avoids formal proceedings Toll on Limitations: The statute of limitations and filing deadlines are tolled during the 60-day negotiation period Time to file is paused while negotiating 13.6 Arbitration Opt-Out Right to Opt Out: You may opt out of the arbitration agreement: How to Opt Out: Send written notice to: [INSERT ADDRESS] Send email to: [INSERT EMAIL] Include: "Arbitration Opt-Out Notice" Provide: Your name, email, and account information State: "I opt out of the arbitration agreement" Deadline: Must opt out within 30 days of: Account creation (for new users) Effective date of new Terms (for existing users) Effect of Opt-Out: Arbitration agreement will not apply to you Disputes will be resolved in court Class action waiver may still apply (check local law) Does not affect other Terms provisions No Penalty: No penalty for opting out Does not affect your use of the Service Does not affect your rights under these Terms 13.7 Venue and Jurisdiction If Arbitration Doesn't Apply: For disputes not subject to arbitration: Exclusive Jurisdiction: You agree to exclusive jurisdiction of courts in [YOUR LOCATION/JURISDICTION] You consent to personal jurisdiction in such courts You waive objections to venue or forum Exception for Consumer Rights: If you are a consumer, you may bring claims in your place of residence Mandatory consumer protection laws may override exclusive jurisdiction 13.8 Jury Trial Waiver Waiver of Jury: TO THE EXTENT PERMITTED BY LAW, YOU AND POSTPILOT WAIVE THE RIGHT TO A JURY TRIAL. This applies to: All disputes under these Terms All claims related to the Service All claims between you and PostPilot 13.9 Time Limitation on Claims Statute of Limitations: You must bring any claim or dispute within ONE (1) YEAR of: The claim arising, OR When you reasonably should have known about the claim After One Year: Claims are permanently barred Cannot be brought in arbitration or court Time limit applies even if mandatory arbitration is found unenforceable Exceptions: Tolled during informal resolution period Extended by applicable law if longer period required Claims for injunctive relief for ongoing violations 14. GENERAL PROVISIONS 14.1 Entire Agreement Complete Agreement: These Terms, together with: Our Privacy Policy Any other policies incorporated by reference Your subscription or purchase agreement Any other written agreements between you and PostPilot ...constitute the entire agreement between you and PostPilot regarding the Service. Supersedes Prior Agreements: These Terms supersede and replace: All prior agreements, understandings, or arrangements All prior communications, whether written or oral All prior representations or warranties No Other Agreements: There are no other agreements between parties regarding the Service Oral statements do not modify these Terms Custom agreements require written signature by authorized PostPilot representative 14.2 Severability Invalid Provisions: If any provision of these Terms is found to be: Unenforceable Invalid Illegal In violation of applicable law Then: That provision will be limited or eliminated to the minimum extent necessary The remaining provisions will remain in full force and effect The invalid provision will be modified to be enforceable while preserving intent Preservation of Intent: Courts should interpret provisions to preserve parties' intent Narrow interpretation preferred over complete invalidation Replacement provisions should achieve similar commercial purpose 14.3 Waiver No Waiver by Delay: The failure of PostPilot to enforce any right or provision of these Terms will NOT be deemed a waiver of such right or provision. Express Waiver Required: Waiver must be in writing and signed by PostPilot Waiver applies only to specific instance Does not waive future breaches Does not waive other provisions No Course of Dealing: Past practice does not create waiver Repeated non-enforcement does not create waiver PostPilot may enforce Terms at any time 14.4 Assignment Your Restrictions: You may NOT: Assign these Terms Transfer your account Sublicense your rights Delegate your obligations Without PostPilot's prior written consent. PostPilot's Rights: PostPilot may assign these Terms: Without restriction Without notice to you To any affiliate or subsidiary In connection with merger, acquisition, or sale of assets Effect of Assignment: Assignee assumes all rights and obligations You agree to continue performance for assignee Terms remain in effect after assignment 14.5 Force Majeure No Liability for Unavoidable Events: PostPilot is not liable for any failure or delay in performance due to circumstances beyond its reasonable control, including: Events: Acts of God (earthquakes, floods, hurricanes, etc.) War, invasion, hostilities, or terrorism Civil unrest, riots, or rebellion Government actions, embargoes, or sanctions Acts of civil or military authorities Fire, explosion, or severe weather Floods, epidemics, pandemics, or quarantine restrictions Strikes, lockouts, or labor disputes (including of our service providers) Shortages of transportation, fuel, energy, labor, or materials Internet outages or failures Cyber attacks or security breaches affecting infrastructure Power outages or utility failures Telecommunications failures Third-party service provider failures Supplier or vendor failures Effect: Performance obligations are suspended during force majeure event Time for performance is extended by duration of event No liability for damages during force majeure Both parties must make reasonable efforts to mitigate 14.6 No Third-Party Beneficiaries No Rights for Others: These Terms do not create any third-party beneficiary rights except as expressly stated. Only Parties Have Rights: Only you and PostPilot have rights under these Terms Third parties cannot enforce these Terms Third parties cannot rely on these Terms Exceptions: PostPilot's affiliates, officers, directors, employees, and agents have rights under indemnification and limitation of liability provisions Successors and permitted assigns have rights under assignment provisions 14.7 Relationship of Parties Independent Contractors: The parties are independent contractors. No Other Relationship: These Terms do not create: Partnership Joint venture Employment relationship Agency relationship Franchise relationship Employer-employee relationship No Authority: Neither party has authority to bind the other Neither party is agent of the other Neither party can make commitments on behalf of the other 14.8 Headings For Convenience Only: Section headings and titles are for convenience only and do not affect the interpretation or meaning of these Terms. Not Limiting: Headings do not limit section content Headings do not expand section content Content controls, not headings 14.9 Language English Controls: These Terms are written in English. Translations: Any translations are provided for convenience only Translations are not legally binding In the event of conflicts between versions, the English version controls English version is authoritative 14.10 Electronic Communications Consent to Electronic Communications: By using the Service, you consent to receive electronic communications from PostPilot, including: Emails to your registered email address In-app notifications SMS messages (if you opt in) Push notifications (if you enable) Legal Effect: Electronic communications satisfy legal requirements for written communication Electronic signatures are valid and binding Electronic records are admissible as evidence Opt-Out: You may opt out of promotional emails (transactional emails still required) Cannot opt out of important Service communications Cannot opt out of legal notices 14.11 Notice Requirements Notice to PostPilot: All notices to PostPilot must be sent to: Email: [INSERT LEGAL CONTACT EMAIL] Address: [INSERT BUSINESS ADDRESS] Attn: Legal Department Notice to You: We may provide notice to you: Email to your registered email address In-app notification Posting on the Service Mail to your billing address When Effective: Email: When sent to your registered email In-app: When posted Mail: Three days after mailing 14.12 Export Control Compliance: You agree to comply with all export and import laws and regulations. Restrictions: You represent that: You are not located in an embargoed country You are not on any government restricted parties list You will not export or re-export the Service to restricted parties or countries Prohibited Use: You will not use the Service: For nuclear, chemical, or biological weapons development For missile technology development In violation of export restrictions 15. ACCESSIBILITY AND SPECIAL ACCOMMODATIONS 15.1 Commitment to Accessibility Our Commitment: PostPilot is committed to making the Service accessible to all users, including individuals with disabilities. Accessibility Standards: We strive to conform with: Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Americans with Disabilities Act (ADA) requirements Section 508 of the Rehabilitation Act Other applicable accessibility standards 15.2 Accommodations Request Accommodations: If you require accommodations due to a disability, please contact us: Contact Information: Email: [INSERT EMAIL] Subject: "Accessibility Accommodation Request" Include: Description of needed accommodation We Will: Review your request promptly Engage in interactive process Provide reasonable accommodations where possible Respond within 10 business days 15.3 Accessibility Feedback Report Issues: If you encounter accessibility barriers, please let us know: Email: [INSERT EMAIL] Describe the barrier Suggest improvements We appreciate your feedback and will work to address issues. 16. CONTACT INFORMATION For questions, concerns, or notices regarding these Terms of Service, please contact us: 16.1 General Support PostPilot Customer Support: Email: [INSERT SUPPORT EMAIL] Website: [INSERT WEBSITE URL] Support Portal: [INSERT SUPPORT PORTAL URL if available] Available for: General questions about the Service Technical support Account issues Billing questions Feature requests 16.2 Legal and Compliance Legal Department: Email: [INSERT LEGAL CONTACT EMAIL] Address: [INSERT BUSINESS ADDRESS] Available for: Legal notices Copyright infringement claims (DMCA) Terms of Service questions Compliance inquiries Subpoenas or legal requests 16.3 Privacy and Data Protection Privacy Inquiries: Email: [INSERT PRIVACY EMAIL] Data Protection Officer: [INSERT DPO EMAIL if applicable] Available for: Privacy questions Data access requests Data deletion requests Data protection inquiries GDPR/CCPA requests 16.4 Billing and Payments Billing Support: Email: [INSERT BILLING EMAIL] Available for: Billing questions Payment issues Refund requests Subscription changes Invoice requests 16.5 Security Security Team: Email: [INSERT SECURITY EMAIL] Available for: Security vulnerability reports Bug bounty submissions (if applicable) Security incident reports Suspicious activity reports 16.6 Business Hours Support Hours: Monday - Friday: [INSERT HOURS] Saturday - Sunday: [INSERT HOURS or "Closed"] Time Zone: [INSERT TIME ZONE] Holidays: [INSERT POLICY] Response Time: Email support: Within 24-48 business hours Urgent issues: Escalated immediately Legal notices: Acknowledged within 5 business days 17. ACKNOWLEDGMENT AND ACCEPTANCE 17.1 Acknowledgment BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE: Read and Understood: You have read these Terms of Service in their entirety Had Opportunity to Review: You have had sufficient time and opportunity to review these Terms Agree to Be Bound: You agree to be legally bound by these Terms Capacity to Contract: You have the legal capacity to enter into this agreement Authority: If acting on behalf of an organization, you have authority to bind that organization 17.2 Specific Acknowledgments You Further Acknowledge and Agree That: Content Responsibility: You are solely responsible for all content created, uploaded, and published through the Service You must review and approve all content before publication You bear all risks associated with content publication AI Content: AI-generated content may contain errors, inaccuracies, or inappropriate material AI content must be reviewed and verified before use You assume all risks of using AI-generated content PostPilot does not guarantee accuracy or appropriateness of AI content Acceptable Use: Violations of the Acceptable Use Policy may result in immediate account termination You are responsible for all account activity You must comply with all applicable laws and platform policies Biometric Data: You understand the nature of facial recognition technology You have obtained all necessary consents for biometric data processing You will comply with all applicable biometric privacy laws (BIPA, CUBI, etc.) You are responsible for legal compliance in your jurisdiction Service Limitations: You understand the limitations and disclaimers regarding the Service You accept the risks of using AI-powered services You understand that Service availability is not guaranteed You accept the liability limitations in these Terms Legal Agreement: These Terms constitute a legally binding agreement This is a contract with legal consequences You may be subject to legal action for violations You should consult an attorney if you have questions Third-Party Platforms: You understand PostPilot's relationship with third-party platforms You are responsible for compliance with platform policies Platform changes may affect Service functionality PostPilot is not liable for platform-related issues Financial Terms: You understand the payment terms and conditions You authorize charges to your payment method Fees are generally non-refundable You are responsible for all charges incurred 17.3 Agreement to Terms By using the Service, you agree to: Comply with all provisions of these Terms Accept all risks described in these Terms Be bound by all terms and conditions Updates and modifications to these Terms as notified If you do not agree: Do not create an account Do not use the Service Do not access the Service Contact us to close any existing account APPENDIX A: DEFINITIONS Key terms used in these Terms of Service: "Account" - Your user account on PostPilot "AI Content" - Content generated by PostPilot's AI systems "Biometric Data" - Facial recognition data and biometric identifiers "Service" or "Platform" - PostPilot and all its features and services "Terms" - These Terms of Service "User Content" - Content you upload or create "You" or "User" - The person or entity using the Service "We," "Us," or "PostPilot" - PostPilot, Inc. and its affiliates APPENDIX B: CONTENT CATEGORIES REQUIRING SPECIAL ATTENTION The following content categories require extra care and review before posting: High-Risk Categories 1. Medical and Health Content Verify accuracy with qualified medical sources Include appropriate disclaimers (e.g., "This is not medical advice") Do not make unsubstantiated health claims Comply with FDA regulations for health products Do not provide diagnosis or treatment recommendations Suggest consultation with healthcare providers 2. Financial Advice and Investment Content Include required disclosures and disclaimers Avoid unlicensed financial advice Disclose material connections and compensation Comply with SEC regulations Include risk warnings for investment content State that content is not professional financial advice 3. Political Content and Election Material Comply with election advertising laws and disclosure requirements Include required "Paid for by" disclosures Follow platform-specific political advertising policies Verify factual accuracy Disclose any coordination with campaigns Follow local, state, and federal election laws 4. Children's Content (Under 13) Comply with COPPA requirements Do not collect personal information from children Include parental consent mechanisms Follow platform-specific children's policies Avoid inappropriate content for children Include age-appropriate content warnings 5. Contests, Sweepstakes, and Giveaways Include complete official rules Disclose odds of winning State "no purchase necessary" if applicable Comply with state lottery and gambling laws Follow platform-specific promotion guidelines Include eligibility requirements and restrictions 6. Testimonials and Reviews Disclose material connections (FTC 16 CFR Part 255) Do not use fake or misleading testimonials Ensure testimonials represent typical experiences Include appropriate disclaimers Obtain permission to use testimonials Do not misrepresent results 7. Before/After Claims Ensure truthfulness and accuracy Include necessary disclaimers about typical results Do not make exaggerated or false claims Comply with FTC truth in advertising rules Disclose material connections Include timeframes and conditions 8. Sponsored Content and Influencer Marketing Clearly disclose paid partnerships (use #ad, #sponsored) Follow FTC Endorsement Guidelines Comply with platform-specific disclosure requirements Disclose material connections Place disclosures prominently Do not bury disclosures in hashtags 9. Dangerous Activities and Challenges Include appropriate safety warnings Do not encourage dangerous behavior Include disclaimers about risks State that professionals performed stunts Encourage proper safety equipment Follow platform policies on dangerous content 10. Religious and Spiritual Content Respect diverse beliefs and practices Avoid discriminatory messaging Do not disparage other religions Be sensitive to religious symbols and practices Follow platform community guidelines Promote respect and tolerance Additional Considerations 11. Alcohol and Tobacco Content Comply with advertising restrictions Include age-gate where required Follow platform-specific alcohol/tobacco policies Include responsible drinking messaging Do not target minors Follow local laws on alcohol/tobacco advertising 12. Weapons and Firearms Content Follow platform policies on weapons Comply with firearms advertising laws Do not facilitate illegal weapons sales Include appropriate warnings Follow local, state, and federal laws 13. Cryptocurrency and NFT Content Include risk disclosures Comply with securities laws Do not make guarantees about returns Disclose material connections Follow platform-specific crypto policies Include appropriate disclaimers 14. Real Estate and Rental Content Comply with fair housing laws Do not discriminate based on protected classes Include accurate property information Disclose material facts Follow state licensing requirements Include required disclaimers 15. Employment and Job Postings Comply with equal employment opportunity laws Do not discriminate in hiring Include required employment disclosures State accurate job requirements Follow wage and hour disclosure laws Include benefits and compensation accurately END OF TERMS OF SERVICE